Return & Refund Policy
At Serenity Government Supply, customer satisfaction is our priority. We strive to deliver high-quality tactical and military-grade products. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 7–14 days (you can change this) of receiving your order. To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it.
The product must be in its original packaging with all tags, accessories, and manuals included.
Proof of purchase (order number or receipt) is required.
Certain items are non-returnable, including:
Customized or personalized products
Clearance or sale items
Used, damaged, or altered products
Hygiene-sensitive items (e.g., gloves, masks, etc.), if applicable
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable.
If the return is due to our error (wrong or defective product), we will cover the return shipping cost.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us with your order details and photos of the product.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund as per our policy.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service to ensure the item reaches us safely.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: admin@serenitygovsupply.com
Phone: +1 281-766-8189
Address: 1234 Packer Lane Stafford, TX 77477